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The United States Department Of Transportation (U.S. DOT) requirements under CFR 49 Transportation 172.604

”A person who offers a hazardous material for transportation must provide a 24-hour emergency response number for use in the event of an emergency involving the hazardous material.“ *Failing to comply can result in civil penalties and significant fines per incident*

The Occupational Health and Safety Administration (OSHA) requirements 29 CFR 1910.1200

“(XII) The name, address and telephone number of the chemical manufacture, importer, employer or other responsible party preparing or distributing the material safety data sheet, who can provide additional information on the hazardous chemical and appropriate emergency procedures, if necessary”.

An emergency chemical phone number on your SDS’s, where emergency information can be provided in the event of incident with a hazardous material, is one of many requirements facing the needs of manufactures, transporters and employers having to meet the requirements for the Hazard Communication Standards. VelocityEHS' ChemTel provides the services you need for U.S. DOT compliance and OSHA compliance, whether we manage your SDS's in house or via the Internet.

*Consistently one of the most common violations involves OSHA Hazardous Communications*

Our Emergency Communicators are highly trained in the provision of hazardous materials information, mitigation procedures and immediate first aid information. Our staff works with state-of-the-art telecommunication and computer systems, along with one of the largest SDS databases in North America.


VelocityEHS' ChemTel Emergency Communication Specialists begin a call by obtaining vital information: call back number, caller’s name, material identification, company affiliation, incident location, on-scene conditions and incident details are examples of the types of information gathered.

The caller receives immediate guidance depending upon the circumstances of the incident. Should additional support be required, we will dispatch Hazmat Response Teams with client authorization. In addition, responders will conference call with the Emergency Medical Personnel on scene as well as hospital personnel. SDS(s) will be sent via email or facsimile to the appropriate parties. Upon concluding the call, the responder completes a detailed report documenting the incident. The report is then sent via facsimile, e-mail or telephone to your company appointed Representative.

As a ChemTel EMERGENCY RESPONSE Subscriber, You Will:

  • Comply with U.S. DOT Hazardous Shipping Regulatory Requirements
  • Comply to FAA and IMDG Shipping Regulations
  • Enhance Product Stewardship
  • Comply with Federal OSHA “Right to Know” Requirements
  • Improve Worker and/or Consumer Safety and Confidence

ChemTel can design and implement programs to accommodate companies with special needs. We are your single source solution for any type of 24-hour Emergency Communications Support.

In Addition to our Basic Emergency Phone and SDS Access Programs, ChemTel can provide:

  • Natural Disaster Reporting Assistance
  • Facility Disaster Plan Support
  • Employee Assistance Program Support
  • 24-Hour Telephone Bridge Service
  • En route Security Plans – DOT / ERAP Transportation plans
  • On-Site Pre-DOT Audits
  • 24-Hour SDS emergency phone number
  • 24 Hour Medical Emergency Number on Product Labels
  • Risk Management Assessments
  • Security Tracking Programs for Product or People
  • Corporate Phone Roll Over to Our Live Operator Response Communications Systems



24-7-365 Emergency Response Service

VelocityEHS' ChemTel is one of a select few federally recognized Emergency Response Communication Call Centers. We have been providing exceptional and accurate emergency mitigation services to the hazardous materials transportation industry for over twenty years. Many major corporations, educational institutions, and governmental entities rely on ChemTel to provide unmatched emergency preparedness and critical compliance support.

ChemTel has evolved into a premier emergency communications provider thanks to its technically trained and highly experienced professional staff of hazardous materials specialists who are capable of handling virtually any type of hazmat related incident. Our complex 24 hour communications infrastructure is comprised of state of the art telecommunication and computer systems which provide our responders with reliable and immediate access to critical Environmental Health and Safety information 365-24-7. ChemTel is uniquely qualified to provide a global solution for the health and safety needs of its clients.

Our 24-7-365 Communications Infrastructure


  • Live operator assistance 24-hours a day /7 days a week /365 days a year by a highly trained and experienced staff of emergency mitigation professionals
  • Global technical support uniquely designed to address the transport safety needs of all of our client’s manufacturing and distribution facilities worldwide
  • All phone calls into Emergency Call Center are recorded, date and time stamped, and saved as retrievable windows media files. All recordings are archived for a minimum of 18 months. Clients may request whatever time frame they deem appropriate for extended storage of audio files.
  • Immediately accessible third party translation service into 65 languages
  • Instant access to keyword searchable Safety Data Sheets allows emergency operators to provide immediate and reliable first aid information and incident mitigation procedures to medical personnel and on-scene emergency responders
  • Automated transfer to Poison Control Center or medical professionals in the event of life threatening exposures or product misuse
  • Real time customized incident report generation in response to product spills, accidental releases in transit, personal exposure, or product misuse. These incident reports can be customized to client specifications to include the precise information needed for review and investigation. Distribution of these reports can be product-specific or location-specific.
  • Report preparation to the National Response Center (NRC) as required by CERCLA, EPCRA, RCRA, and CWA for releases of reportable quantities of hazardous materials
  • Report preparation to the NRC for other US DOT reporting triggers including hazardous materials incidents involving:
    • Loss of life
    • Injuries requiring hospitalization
    • Public evacuation for more than one hour
    • Major Roadway closures for more than one hour
    • Alteration of aircraft operation flight plans
    • Fire, breakage, spillage of radioactive materials
    • Fire, breakage, spillage of infectious substances
    • Release of a Marine Pollutant in a quantity > 119 gal or 882 lbs.


Compliance with Federal Regulations2

Providing a 24-hour emergency hotline number when transporting hazardous materials is not just a responsible business practice it’s the law. 49 CFR 172.604 requires all shippers of a regulated hazardous material, substance, or waste to provide an emergency contact number. The hazmat emergency response number must be active and operational, with no limitations, during the entire time a hazardous materials shipment is in transit, including storage incidental to movement and intermodal shipments that are transferred from one carrier to another for continued transportation. However, simply providing a telephone number that is operational 24-hours a day does not ensure compliance with the regulations. According to 172.604 of 49 CFR the hazmat emergency response telephone number must connect a caller to a party capable of, and accepting responsibility for, providing detailed information about the hazardous materials shipment that is offered for transit. The emergency response telephone number is used by emergency responders and transport workers to obtain detailed product-specific information, including directions for remedial measures to be taken in the event of an incident during transportation. The telephone number must be answered by a person who is knowledgeable about the material being shipped and possesses comprehensive emergency incident mitigation information for that material or has immediate access to a person who possesses such knowledge.

Aside from the US DOT, several other regulatory authorities have specific requirements for the provision of a 24-hour emergency communications hotline.

  • Federal Aviation Administration (FAA)
  • Federal Motor Carrier Safety Administration (FMCSA)
  • Pipeline and Hazardous Materials Safety Administration (PHMSA)
  • International Air Transport Association (IATA)
  • International Maritime Organization (IMO)
  • International Maritime Dangerous Goods (IMDG)
  • Department of Homeland Security
  • Foreign Customs Agents



A Fax or Email When Ship differs from a standard 24 Hour Emergency Response Service (ERS) service agreement at ChemTel. This service is specifically designed for companies who do not have a regular library of SDS’ for the items which they ship. These companies are able to transmit their technical and shipping documents to VelocityEHS' ChemTel emergency response center at the time of shipment. These documents are available in real time to our call center responders in the event of a call or emergency.
Companies who may wish to utilize this service may include:

  • Freight Forwarders
  • Hazmat Consultants
  • Research Laboratories
  • Hazmat Packaging Companies
  • Hazardous Waste Haulers
  • Transfer Stations
  • Hazardous Waste Disposal Companies

Our Email & Faxed When Shipped service eliminates the need to keep your key personnel on 24-hour standby. Critical shipments will never again be delayed because the 24-hour contact was not responsive. This service has proved to be invaluable to our clients as it saves time, money, assures compliance, limits liability risk, and gives true peace of mind.


Having a 24-Hour Medical Emergency Number printed on your product labels is not only a socially responsible business decision but it is also a prudent risk management decision.


  • We enter into a service agreement with a product manufacturer to allow the use of the ChemTel emergency response telephone number on the product packaging or label.
  • We can provide company with toll free number or company can elect to forward a pre-existing line to the ChemTel emergency operations call center.
  • When an emergency call is received, our Responder will complete a detailed incident report and provide the caller with emergency mitigation and first aid information regarding the product. The caller will also receive National Poison Control Center contact information and instructions to have medical personnel contact us should professional medical assistance be required.
  • ChemTel can create a custom script or incident report for especially hazardous products which require special attention.
  • Incident reports are provided to designated client contacts via email.
  • Calls are recorded and available to clients upon request in the event they are needed for the purposes of litigation regarding an incident.

Our Consumer Medical Emergency Hotline is an excellent way to promote product stewardship and protect the integrity of your product line. The risk management benefits include first notification of an incident to the manufacturer or distributor of the product in question and the existence of a call recording ensures accurate depiction of actual events at the time of the incident.